FAQ


Auction Rules

When will the virtual event start?

The live stream will begin at 7 pm live from Hope’s website!

What happens if I log-on to the stream early?

We are going to have an introductory Hope cocktail-making session where anyone who is early can take part!  We will begin this at 6:30 pm.  The recipe and ingredients will be listed on the website in advance so you can fully prepare!

Can anyone participate in the Online Auction?

The auction is open to everyone 18 years and older and you can bid even if you aren’t able to attend the live stream!  We encourage you to share the link with your friends and family.

To participate in the Auction from anywhere, you just need to register!

You must be 21 years and older to bid on any alcohol-related auction package. 

May I pay by check or other methods of payment?

Card payments are preferred given the current state of our world, however checks are always accepted.  Please send check payments to:

Hope Partnership for Education
2601 N 11th Street
Philadelphia PA 19133

If you would like to make an alternate payment method please contact ahansen@hope-partnership.org prior to Monday, October 27, 2020. Hope accepts cash, check, stock, Venmo and bank transfers.

To pledge your donation for alternate payment, please call 215-232-5410 – Ext. 104 for assistance.

How do I pick up my items or have them shipped to me?

To receive your items, payment must be received in order to coordinate delivery/pick-up of your item. Within the week following the closing of the auction, we will contact you regarding your preference for delivery versus in-person pick-up at Hope Partnership.

Pick-up of items will be available during designated times. We will require a signature upon pick-up. Instructions will be sent to winners after the auction closes. Depending on location and item, pick-up arrangements at Hope Board/Staff Houses may also be considered.

If delivery is your preference, depending on the item, please reach out to discuss the option further.

How do I start and continue my bidding?

Browse the Silent Auction and start bidding on your favorite items!  If you like certain items, you can add them to your watch list.  When you want to make an actual bid, select the item(s), place your bid on said selected item(s), set a maximum bid amount if desired, and GiveSmart will automatically continue to keep you in the running until you reach your maximum bid.

Interested in a particular auction item, but not ready to bid yet? 

Add it to your watch list and receive text updates so you can keep up with bidding!

How can I keep active and know if I am outbid or have won an item?

Keep an eye on your favorite items and mark them!  You will be notified automatically via text if you have been outbid, along with instructions if you want to bid higher and regain the lead.  If you are NOT receiving the text messages, make sure you have the correct mobile number under your profile. The texts will continue to notify you when you have been outbid. When the silent auction closes, you will also receive a text message if you won any items.

I’ve mistakenly placed a bid… What do I do?

Please ask for assistance from our team by emailing ahansen@hope-partnership.org

Can I text a bid from my phone?
What if I need help bidding?

Need help bidding? No problem! Email ahansen@hope-partnership and we can get you set up with your very own Bidding Buddy to help you through the process!

Can I donate or bid anonymously?

If you would like a donation/bid to remain anonymous, please contact Alex Hansen at ahansen@hope-partnership.org and we can make sure your individual settings are hidden to everyone else!

What should I do if I’m having any difficulties at all using the site?

Reach out to Alex Hansen (ahansen@hope-partnernship.org) or Jacqueline Klingman (jklingman@hope-partnership.org) for any assistance needed. Additionally, see GiveSmart video and information below to view instructions for registering and making auction bids. 

THANK YOU!

Thank you for your support of Hope Partnership for Education’s 2020 Virtual FriendRaiser –
The Vision of Hope.

Please check back for updates

For all other questions, please email info@hope-partnership.org